Privacy Policy

1. Information We Collect

When you use our online booking system, we collect the following information:

• Personal Information: Full name, email address, phone number, date of birth
• Identification: ID number, passport number, driver's license number and details
• Booking Information: Rental dates, pickup/dropoff locations, vehicle preferences, extras, insurance selections
• Payment Information: Payment method details (processed securely through our payment providers - Viva Wallet, Stripe). We do not store full credit card details.
• Communication: Any correspondence, special requests, or feedback you provide

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your vehicle rental bookings
• To communicate with you regarding your bookings, including confirmations, reminders, and updates
• To process payments and prevent fraud
• To comply with legal obligations and regulations
• To improve our services and customer experience
• To send you marketing communications (only with your consent)

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data:

• All data is encrypted in transit using SSL/TLS protocols
• Data is stored on secure servers with restricted access
• Payment information is processed through PCI DSS compliant payment providers
• Regular security audits and updates are performed
• Access to personal data is limited to authorized personnel only

4. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

• Payment Providers: We share necessary information with Viva Wallet, Stripe, or other payment processors to process your payments
• Service Providers: We may share data with trusted third-party service providers who assist in operating our platform (e.g., email services, hosting providers)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity

5. Your Rights (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: You can request a copy of your personal data we hold
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request your data in a structured, machine-readable format
• Right to Object: You can object to processing of your data for marketing purposes
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@fleetos.eu

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking data is typically retained for 7 years to comply with tax and legal requirements.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.